Privacy Policy | C3M Towing

Privacy Policy

Effective Date: January 1, 2025

At C3M Towing(“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, call or text us, or use our online booking system.

1. Information We Collect

  • Contact Information: Your name, phone number, and email when you call, text, or submit a contact form.
  • Service Details: Vehicle information, location, or service needs you provide for towing or roadside assistance.
  • Automatically Collected Data: Browser type, device information, IP address, and site usage through cookies or analytics tools.
  • Call & Text Tracking: Calls and text messages made via our website buttons may be logged or recorded for quality and verification purposes.

2. How We Use Your Information

  • To respond to service requests and provide towing or roadside assistance.
  • To communicate with you by phone, text, or email regarding your inquiry or booking.
  • To improve website performance and customer experience.
  • To comply with legal obligations and protect against fraud or misuse.
  • For limited marketing and advertising, including remarketing via Google Ads or social platforms (where permitted by law).

3. Cookies and Analytics

Our website may use cookies and tracking technologies (such as Google Analytics, Meta Pixel, or similar tools) to analyze visitor traffic, measure ad performance, and enhance user experience. You can adjust your browser settings to refuse cookies or delete existing ones.

4. Google Ads & Remarketing Compliance

We use Google Ads and related tracking technologies to show relevant ads to users who have previously visited our website. Google and other third parties may use cookies to serve these ads. You can opt out of Google’s personalized advertising by visiting Google Ads Settings.

5. Text Messaging & Communication Consent

By calling or texting (404) 993-3371, you consent to receive text messages from C3M Towing. Message and data rates may apply. You may reply “STOP” at any time to opt out of future messages.

6. Data Sharing & Disclosure

We do not sell or rent your personal information. We may share limited data with trusted partners that help us operate our business (e.g., call tracking providers, dispatch software like Towbook, or payment processors) under strict confidentiality agreements.

7. Data Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.

8. Links to Third-Party Websites

Our site may include links to third-party websites or booking tools (such as Towbook). We are not responsible for their content or privacy practices. Please review those sites’ policies before submitting personal information.

9. Your Rights & Choices

  • You can request a copy of the data we hold about you.
  • You can request corrections or deletion of your data (subject to applicable law).
  • You may opt out of marketing or tracking at any time by contacting us.

10. Updates to This Policy

We may update this Privacy Policy occasionally. The updated version will always be posted on this page with a revised effective date.

11. Contact Us

For questions about this Privacy Policy or your data, please contact:
C3M Towing
2382 Jonesboro Rd SE
Atlanta, GA 30315
Phone: (404) 993-3371
Email: info@c3mtowing.com

Last updated: January 2025